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These Terms & Conditions govern how you use 99game — your account, your wallet, your activity across sports and casino sections. Access and eligibility depend on your local law and the eligible regions we serve, so read this page carefully before you continue.
By creating an account on 99game and using any part of the platform — sports betting, casino games, wallet transactions — you agree to these Terms & Conditions in full. They apply regardless of which device you access us on, whether that is a low-end Android handset or a desktop browser. Every transaction you make through supported payment methods, including Nagad and Bank Transfer, falls under the scope of these terms. We reserve the right to update these Terms & Conditions when necessary. When we do, the revised version becomes effective as soon as it is published on this page. We will not send individual notifications for every change, so we encourage you to revisit this page periodically. If you continue using your account after a revision has been posted, that counts as your acceptance of the updated terms. Eligibility to use 99game depends on your local law and the eligible regions we support at any given time. If local regulations in your jurisdiction restrict or prohibit access to platforms of this kind, it is your responsibility to ensure compliance before using this site. We do not make representations about legal access in any specific jurisdiction beyond what is stated in our published policy.
These Terms & Conditions apply specifically to your 99game account, the transactions you conduct through it, and the content you access on this site. Understanding what is and is not covered helps you know where these rules apply and where separate policies or third-party terms take over.
All activity tied to your 99game login — opening sessions, updating account details, switching between sports and casino sections — falls fully under these terms. Account-level decisions we make, such as suspending access, are governed here.
Deposits and withdrawals processed through Nagad or Bank Transfer are subject to these terms and any transaction limits or verification steps shown in your account at the time. We do not override the rules of the payment provider itself.
Game titles, odds displays, promotional notices and editorial copy on 99game are our content and covered by these terms. We can update, remove or restrict content at any time without prior notice to individual accounts.
Game studios such as Pragmatic Play, Habanero and Spadegaming supply game content under their own agreements. Their terms apply to their software. We are not liable for actions or decisions made by third-party providers within their own systems.
These Terms & Conditions are not one-sided. You have practical actions available to you at any time. You can review the transaction history in your signed-in account area — every deposit, withdrawal and session record tied to your wallet is listed there. If you notice an error in your account details, the account settings page lets you correct your display name, contact information and preferred payment method. When something is unclear about a term or a decision we have made, you have the right to ask us directly. Raising a question through our support channels puts a record of your query on file. We treat written support requests as formal correspondence under these terms. You can also request a summary of what data we hold on your account by contacting us through the published support route. We aim to respond to data-related requests within a reasonable timeframe, though we do not commit to a specific turnaround period. All requests are handled in the order they arrive.
Open the transaction history in your account to see every wallet movement, session entry and payment event. This record is your reference for any dispute or query you raise with us.
Account settings let you update personal details, contact information and your linked payment method. Changes take effect immediately after you save them.
Any term you do not understand can be sent to us via the support route published on this site. Written queries create a traceable record we can reference if the matter needs follow-up.
You may ask us to summarise what information we hold about your account. Contact our support team with your account details and the specific request; we handle these in sequence.
If you have a question about any part of these Terms & Conditions — an account decision, a wallet transaction, or a term you want clarified — reach us through the routes below. We do not publish support hours or response-time guarantees, but every message sent through our published channels is logged and followed up.
Open the chat widget from any page while signed into your account. This is the quickest way to ask about a specific transaction or account rule.
Send a written query to our support email address listed on the Contact page. Email is the right route for formal requests about account data, term clarifications or disputes.
The Help Centre covers common questions about account access, wallet use and policy terms. Check it first — many answers about these Terms & Conditions are already documented there.
Our approach to policy is straightforward: we collect only the data needed to run your account, process your transactions and keep your wallet secure. We do not sell your information to third parties, and we do not share it outside the operational scope described in our published Privacy Policy.
We store the account details you provide at registration, your transaction records and session activity. You can request a summary of this data at any time by contacting support with your account reference and the specific information you need.
We use cookies to keep your session active, remember your payment preferences and measure how the site performs on mobile devices. The cookie notice on your first visit outlines your choices; you can adjust browser settings at any time.
Your account is protected by the login credentials you set. We recommend a strong, unique password. If you suspect unauthorised access, contact support immediately through the live chat or email route and we will review your account activity.
If you believe a policy decision affecting your account was applied incorrectly, write to us via the email support route. We review each request against the current Terms & Conditions and respond in writing.
These questions come up most often when reviewing the Terms & Conditions. If yours is not here, contact our support team through the published routes.
Yes. The same Terms & Conditions cover your entire account — sports markets, casino games and all wallet transactions. There is no separate legal agreement for switching between sections; one account means one set of rules applies throughout.
When we update these terms, the revised version is published on this page and takes effect immediately. Continuing to use your account after that point means you accept the updated terms. We do not issue individual notifications, so check this page periodically.
Access to 99game depends on your local law and the eligible regions we support. If your jurisdiction restricts platforms of this type, it is your responsibility to verify compliance before using the site. We do not make jurisdiction-specific legal representations.
Yes. Every wallet transaction on your account — including those processed through Nagad and Bank Transfer — falls under these Terms & Conditions. The rules of the payment provider also apply on their side; we are not responsible for decisions made within their own systems.
Send your query to our email support route with your account reference and a clear description of the issue. We log every written request and treat it as formal correspondence. Our team will review the matter against the current terms and respond in writing.
You can request a summary of the data we hold by contacting support with your account details. Deletion requests are reviewed against our data retention obligations. Contact us through the email route and we will confirm what can be actioned and what must be retained.