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This page sets out what information 99game collects when you use your account, how we use it, and what choices you have over your own data. Access to 99game and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to use. Where you transact through Nagad or Bank Transfer, we record the reference data needed to match your wallet activity to your account ledger. We do not store your full Nagad PIN or Bank Transfer credentials; those stay within the payment processor's own environment. Beyond registration, we collect session and device data: the type of device you are using, your browser version and the pages you visit inside the platform. This helps us keep the account working correctly whether you are on a low-end Android or a mid-range handset. We also retain records of your transaction history and any support messages you send us, because those records are necessary to resolve disputes and respond to your questions accurately. We hold all of this data only for as long as it is needed for the purpose it was collected, or as long as applicable requirements in your eligible region make it necessary to keep it. If local law in your jurisdiction does not permit us to offer services, this policy applies to the limited data collected at point of access.
This policy covers data collected and processed through the 99game platform. It does not extend to third-party sites linked from our pages, and it does not override the separate terms of any payment processor you use. The four areas below clarify what falls inside and outside the scope of this document.
All data collected when you log in, update your profile or change your account settings falls inside this policy. This includes the email address and contact number tied to your 99game account, as well as any verification steps completed inside the account area.
Payment reference data generated when you move funds through Nagad or Bank Transfer is covered here to the extent we receive and store it. The payment processor's own privacy terms govern what happens on their side of the transaction.
Your browsing behaviour within the 99game platform — which game categories you open, how long a session runs, which pages you return to — is covered by this policy and used only to maintain and improve your account experience.
Links to external sites, game studio interfaces loaded separately from the platform, and any service outside the 99game domain are not covered by this policy. We recommend reading those services' own privacy documents before using them.
You are not a passive record in our system. There are concrete steps you can take to review, correct or question the data we hold about you. Start by opening the account settings page — the profile section shows the personal details currently stored against your account, including your contact number and the payment method associated with your wallet. If anything is wrong or out of date, you can update it directly from that screen. For information that cannot be changed self-service — such as historical transaction records or earlier support interactions — you can raise a written request through our published support route and we will respond with what we hold. If you believe data is being held incorrectly or used in a way that goes beyond what this policy describes, you have the right to raise that concern with us directly. Whether a broader right to deletion or portability applies depends on your local law and the eligible region you access the platform from.
Open account settings and navigate to the profile section to see which details we currently hold. This includes your registered contact information and the wallet method linked to your account.
Edit your name, contact number or email directly inside the profile page. Changes take effect on your next login session and are reflected across your account wallet and transaction history.
If you want to know exactly what data we hold beyond what is visible in your account, contact us through the published support route. We will identify the records and explain why we hold them.
For concerns about how your data is being used, reach the support team through the contact route shown on the site. Whether a formal deletion request applies depends on local law and your eligible region.
If you have a question about how your data is stored or want to exercise any of the rights described on this page, use one of the contact routes below. We will only discuss account data with the verified account holder.
Open the chat icon from any page inside the platform. Identify yourself as the account holder and state that your query relates to your personal data or privacy policy. The team will direct your message appropriately.
Send a written request to the support email address shown in the Contact section of the site. Include your registered account email so we can verify your identity before discussing any data held against your account.
The Help section of the platform contains published articles on account management, including steps for updating personal details and submitting a data query. Check there first for self-service resolution before raising a support ticket.
Our approach to data handling is built around keeping only what is necessary and making it accessible to the right person — you. Here are the four areas where our practice directly affects your account.
We use cookies to keep your session active and to remember your account state between visits. You can manage cookie preferences through your browser settings. Disabling cookies may affect how parts of the platform load on your device.
Access to your stored data is restricted to authenticated sessions. We do not display sensitive payment references — such as Nagad wallet identifiers or Bank Transfer account numbers — in plain text inside the account interface.
We retain your account data for as long as your account remains active and for any period required by applicable rules in your eligible region. Once that period ends and you have made no further requests, data is scheduled for deletion according to our internal process.
When we update this policy, the revised version is published at this address. Continued use of your account after a change is posted means you have seen the updated terms. For significant changes, we aim to give notice through the account notification area.
These are the questions we see most often about how personal data is handled on the platform. If your question is not covered here, use the support contact route described above.
We collect the name, contact number and email you enter during registration, plus device and session information when you log in. If you transact through Nagad or Bank Transfer, we also hold the payment reference data needed to match activity to your account ledger.
The account settings page shows your stored profile details. For records not visible there — such as historical support messages or older transaction logs — you can submit a written request through the published support route and we will share what we hold.
We share data only where it is necessary to operate the service — for example, passing a payment reference to Nagad or a bank for transaction matching. We do not sell your data or share it for unrelated marketing purposes. Third-party payment processors have their own privacy terms.
Open your account settings and go to the profile section. Most fields — including your contact number and email — can be edited directly there. Changes apply immediately and carry across your wallet and account history. For fields that are locked, contact support.
We keep your data for as long as your account is active and for any period required by applicable rules in your eligible region. The exact retention period depends on local law. Once the retention period ends, data is queued for deletion under our internal schedule.
Reach us through live chat or the support email address shown in the Contact section of the site. State clearly that your query is a data or privacy concern. We will acknowledge your message and investigate the specific issue against your account records.