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This page sets out the legal framework that governs your use of 99game — covering account access, transactions made through Nagad or Bank Transfer, site content, and the boundaries of our policy. Access and eligibility depend on your local law and the eligible regions we support.
Our legal policy covers every interaction you have with 99game — from opening your account to completing a transaction using Nagad or Bank Transfer. The terms here are written to reflect the way the platform actually operates: one account, one wallet, and a clear record of every action taken under your login. We do not apply different rules depending on whether you arrived through our sports section or the casino lobby. The same policy applies across both. Eligibility to use 99game depends on your local law and the regions we currently support. If your jurisdiction restricts or prohibits online gaming or betting, access to this platform may not be available to you. We do not override local law, and we do not make eligibility decisions on your behalf — it is your responsibility to check whether access is permitted where you are. Where transactions are involved, our policy records the payment method used, the amount, and the time of the transaction. Nagad and Bank Transfer are the payment rails we support for Bangladesh. Any dispute about a transaction should be raised through the account support route described further down this page.
Understanding what falls inside and outside this policy helps you know where to direct a question or dispute. The four areas below describe the boundaries clearly.
This policy applies to everything you do under your 99game login — account creation, session activity, wallet movements, and the records we hold against your profile. Questions about your account fall inside this policy's scope.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. The policy sets out how we record, hold, and respond to queries about those transactions. Processing times depend on the payment rail and are shown in your account at the point of transaction.
Content published on 99game — game descriptions, odds displays, promotional notices — is covered by this policy in terms of accuracy and our right to update it. Content accuracy is our responsibility; how you use that content for your own decisions is yours.
Services operated by third parties — including payment processors and game content studios — fall outside the direct scope of this policy. Where a dispute involves a third-party service, we will assist where we can, but the third party's own terms apply to their side of the interaction.
You have a set of practical rights that apply to your 99game account under this policy. These are not abstract — they map to real steps you can take inside your account or through our support route. The account history section shows a full log of your sessions, wallet movements, and any changes made to your profile. If something in that record looks wrong, you can raise a correction request directly. We do not require a reason for a data review request; you are entitled to check what we hold. For account detail changes — contact information, login credentials, payment method records — the relevant fields are in your account settings, and changes take effect after the verification step shown there. If you cannot complete a change through the account interface, contact support using the routes listed in the section below. Response handling follows the queue order in which requests arrive; we do not operate a tiered priority system based on account balance or activity level. Any request related to this policy — data held, corrections needed, or a formal query — can be submitted through the support contact path.
Open the account history tab to see a full log of sessions, transactions, and profile changes. The log is available to you at any time without a request to support.
Account fields — contact details, payment method records, login credentials — can be updated in account settings. A verification step is shown in the interface; follow the instructions displayed there.
If a section of this policy is unclear or you believe an error has been made against your account, submit a query through the support route. Include your account reference and the specific detail you are questioning.
For matters that cannot be resolved through the account interface, contact support directly. The available routes are listed below — use the one that suits your situation and include your account details in the first message.
If a policy question or account issue needs direct input, use the contact routes below. Include your account reference and a clear description of the issue so the team can respond without needing a follow-up question.
The live chat option is accessible from the account menu once you are logged in. Use this for account queries, transaction questions, and policy clarifications that need a back-and-forth response.
For written records of a dispute or a formal policy request, email is the right route. The address is published in the contact section of your account settings page.
The help centre linked from the footer covers common account and policy questions with step-by-step answers. Check here first — most transaction and access questions are answered without needing to contact the team.
These four areas cover how 99game manages the information connected to your account — from cookies to how long we keep records on file.
Account data — your login details, transaction history, and wallet records — is held to operate the platform and respond to your requests. We do not sell account data to third parties. Where data is shared, it is with service providers operating on our behalf and bound by the same obligations.
We use cookies to keep your session active across the sports and casino sections of the site without requiring you to log in again. Cookie preferences can be adjusted from the settings shown on first visit or revisited in your browser settings at any time.
Login credentials are stored in encrypted form. If you suspect your account has been accessed without your authorisation, change your password immediately using the account settings page and contact support through the live chat route listed above.
We keep account and transaction records for as long as the account is active and for a period after closure as required by applicable rules. To ask about the specific data held against your account or to request its deletion, contact us through the email route published in account settings.
The questions below cover what we hear most often about account rights, data, and policy contact. If yours is not here, use the support routes listed above.
Yes. The policy covers all transactions processed through Nagad and Bank Transfer. A record of each transaction is stored against your account and visible in your account history tab. If a transaction record looks incorrect, contact support with your account reference and transaction date.
Your account history tab shows session logs, wallet movements, and profile changes. For a broader data request — covering everything held against your account — send a written request through the email support route published in your account settings. We will respond without requiring you to state a reason.
Yes. Send a deletion request through the email route in account settings. Note that some records — particularly transaction history — may be retained for a period after account closure where applicable rules require it. We will tell you what can and cannot be removed at the time of your request.
Access and eligibility depend on your local law and the eligible regions 99game currently supports. If your jurisdiction restricts or prohibits online gaming, access may not be available to you. Check local regulations before opening an account — we do not make that determination on your behalf.
Raise a formal query through the email support route, including your account reference and the specific decision you are disputing. The team will review the account record and respond in writing. If live chat is more convenient for an initial question, that route is also available from the account menu.
Account details can be changed in the settings section once you are logged in. A verification step is shown in the interface — follow the fields displayed there. If you cannot complete the update through the interface, contact support directly and include your account reference in the first message.